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At Stratus Cars, we want you to drive away with complete confidence. That’s why every vehicle we sell comes with a warranty as standard.

Our minimum cover is 3 months, giving you valuable protection from day one. For even greater reassurance, we always recommend considering an extended warranty, which provides longer-term cover and added peace of mind.

car warranty claim

What to Do If Your Vehicle Develops a Fault

Step 1: Contact Your Warranty Provider

Please contact your warranty provider as soon as possible and have your policy number ready. They will guide you through the next steps and confirm what is covered under your policy.

Warranty Contact Numbers:

Standard 3-Month Opteven Warranty:

Call: 0345 222 4540

Extended AA Warranty:

Call: 0345 222 4544

If you experience an issue during your warranty period, don’t worry — help is straightforward and support is only a phone call away.

Step 2: Vehicle Inspection and Authorised Repair

Your warranty provider will arrange for your vehicle to be inspected at a registered local garage. The garage will:

  • Diagnose the fault
  • Confirm the issue with the warranty provider
  • Carry out any authorised repairs

This ensures repairs are handled correctly, efficiently, and in line with your warranty terms.

car warranty claim

Important Reminder:

To ensure your claim is processed smoothly, please always contact your warranty provider before arranging any repairs. Repairs carried out without prior authorisation may not be covered under your policy.

If you’re ever unsure about the process, our team at Stratus Cars is always happy to point you in the right direction. We’re here to make ownership as straightforward and stress-free as possible.